Although you’re able to search and book hotels via the Hipmunk site, reservations are always processed and paid for directly with hotel booking providers and online travel agencies (OTAs) like Expedia and Priceline. Providers and OTAs have the relationship with the hotel and help hotels fill rooms by sharing listings on meta search sites like Hipmunk. When you find a hotel you want to book via Hipmunk, the payment is still made with the provider and they book the room with the hotel for you.
Since this provider takes payment and books the room for you, they manage all aspects of the reservation. For any hotel check-in help, reach out to the hotel booking provider that your reservation is booked with. You can find their name and phone number located directly on your hotel reservation page. For help finding your reservation page, visit the “My Bookings” help article.
To get you checked-in, the hotel booking provider will contact the hotel front desk directly to confirm the reservation or work with the hotel to ensure your online reservation is honored. If you’ve already paid the front desk for a new reservation, contact the provider to seek a refund.